Refund policy

Returns Policy

DAO Desserts does not accept returns or offer refunds for any food and beverage products once sold, in compliance with Malaysian food safety and hygiene regulations. Returns, refunds, or replacements will only be considered if the item received is defective, damaged during delivery, or if an incorrect item has been supplied.

Damaged, Defective, or Incorrect Orders

Customers must inspect their orders immediately upon receipt and notify us within 24 hours of delivery if an item is damaged, defective, or incorrect by emailing dao.desserts@gmail.com with their order number, clear photo or video proof, and a description of the issue, after which DAO Desserts will assess the matter and determine whether a replacement, store credit, or refund is appropriate.

Non-Returnable & Non-Refundable Items

All food and beverage products, discounted or promotional items, gift cards, vouchers, custom or special-order products, items damaged due to customer mishandling, and any claims made after the 24-hour inspection period are strictly non-returnable and non-refundable.

Exchanges

DAO Desserts does not offer direct product exchanges, and in cases where a product qualifies under our damaged or incorrect order policy, an approved replacement item may be shipped instead at our discretion.

Refund Processing

Approved refunds will be processed to the original payment method within 7 to 10 business days, and customers acknowledge that additional processing time may be required by banks or card issuers, with all refund status enquiries directed to dao.desserts@gmail.com if more than 15 business days have elapsed.

Shipping Charges

All original shipping fees are non-refundable, except in cases where the item is verified to be damaged, defective, or incorrectly supplied, in which event any applicable return shipping costs will be borne by DAO Desserts.